Client Engagement Director

Are you a strategic leader with a passion for building lasting client relationships? PT Inovasi Digital Nusantara, a fast-growing digital solutions provider in Bangka Belitung, is seeking a Client Engagement Director to drive our client success initiatives. In this role, you'll work closely with our clients to understand their needs, develop tailored solutions, and ensure their satisfaction. With a focus on building strong, long-term relationships, you'll be responsible for managing key client accounts, fostering trust, and delivering exceptional service. This is an exciting opportunity to join a dynamic team in Pangkal Pinang and make a significant impact on our clients' digital journeys.

PT Inovasi Digital Nusantara is committed to innovation and excellence, offering a supportive and collaborative work environment. As a Client Engagement Director, you'll have the chance to leverage your strategic thinking and leadership skills to grow our client base and enhance our reputation in the digital solutions industry.

📋 Tanggung Jawab Pekerjaan

• Manage and grow key client accounts, ensuring their satisfaction and long-term success.
• Develop and implement client engagement strategies to build strong relationships and drive business growth.
• Work closely with clients to understand their needs and develop tailored digital solutions.
• Monitor client satisfaction and provide regular reports to stakeholders.
• Lead and mentor a team of Client Engagement Managers to ensure high performance and client success.
• Stay up-to-date with industry trends and best practices to continuously improve our client engagement strategies.
• Represent PT Inovasi Digital Nusantara at industry events and conferences to build our brand and network.
• Collaborate with cross-functional teams to deliver exceptional digital solutions to our clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 7+ years of experience in client engagement, account management, or a similar role in the digital solutions industry.
• Proven track record of successfully managing and growing client accounts.
• Strong strategic thinking and leadership skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Familiarity with digital marketing and analytics tools such as Google Analytics and Google Ads.
• Certification in client engagement or account management is a plus.

🛠️ Keahlian

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